John also acted as a liaison between the technical support department and the FileMaker development team, reporting bugs, attending product meetings and acting as resource for the development team.John Mark is best known as the author of the popular FileMaker Pro web site Database Pros. John was the Technical Lead for FileMaker, serving as an escalation path for other technical support representatives and writing a large portion of TechInfo (now called Knowledgebase), their technical information reference. He earned his FileMaker Pro degree working on the frontlines of Claris technical support. John Mark Osborne has been working with FileMaker Pro for over 20 years.
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